Our
FAQ
Why should I choose Happy Go Lucky Pet Care™?
We provide the absolute best care for your pets! Through building a relationship with you and your pet, we get to understand their individual needs and can customize their care. This relationship starts at our in-home consultation and continues throughout your pet’s lifetime. We look forward to treating your pets like they are our family too!
Can I get a glimpse of what it’s like using your services?
Absolutely! Please see our Yelp Reviews. In addition, we can provide you with a list of names and telephone numbers from clients who are happy to speak with you about their experience.
What results and benefits can I expect from dog walking multiple times a week?
You can expect a very happy and healthy dog. Knowing your dog is receiving the exercise attention they deserve will relieve your stress and guilt over not being able to give them that level of interaction during the day. Daily exercise is essential to your dog’s physical well-being and keeps them mentally sharp. A restless dog will become irritable and begin to destroy your belongings out of boredom, or just looking for excitement. We guarantee you will see a change for the better in your dog if you use our walking service regularly.
What requirements do you have for dogs in group dog walking?
Dogs must be leash trained, spayed or neutered, current on shots and current on flea and tick medication, and have no history of aggression towards pets or people. Also, your dog should be comfortable meeting new dogs of various sizes and comfortable with riding in a vehicle with other dogs to the walking locations.
What requirements do you have for cats for cat sitting services?
Cats that need medication must be able to take it in pill pockets or their food (no injections or fluids). Also, we require at least one visit per day to make sure your cat is safe and happy.
Which cities do you provide service?
Our service area is Walnut Creek.
Are you licensed, bonded, and insured?
Yes. We are licensed, bonded, and insured. We are also Certified Dog Walkers through the DogTec Dog Walking Academy and trained in Pet CPR/First Aid. We are happy to provide you with a copy of these documents.
How long is the in-home consultation?
Plan to spend about an hour at the in-home consultation. This meet and greet is where we get to learn about your pet’s likes and dislikes, their individual personalities, and medical history. Please have your key available for us at this time.
Do I have to sign any paperwork at the in-home consultation?
We will go over our Service Agreement and Veterinary Release and you will sign these during the visit. These documents summarize what we discuss in our consultation and also ensure that your pet receives the type of care that you specify.
Are there any extra costs around major holidays?
Yes, a $15 additional charge is added to each cat sitting visit on any of the following observed holidays: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Easter, Memorial Day, Labor Day, Independence Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day.
When is payment due?
We are a pre-paid service. Payment is due at the time of or before services begin. For ongoing monthly dog walking service, payment is due by the 5th of each month to avoid a late fee.
What is your mailing address?
Happy Go Lucky Pet Care™
1630 N. Main Street 310
Walnut Creek, CA 94596
1630 N. Main Street 310
Walnut Creek, CA 94596
What are your key policies?
We have a “Ready Key” program that ensures the safety of your key. Once we get your key it is assigned a special code and it will be stored in our secure lock box. Your key code and address are always stored separately for security purposes. If you do not have your key ready for us at your initial consultation, we do provide a key pick-up service. Each trip is $15. We recommend using Ready Key for safety and convenience.